Last Updated: 16 March 2026
Thank you for shopping with Urban Jacket Thread. We are committed to ensuring your satisfaction with every purchase. Please review our return and refund policy below for guidance on returns and exchanges.
Eligibility: Eligible items can be returned within 30 days of delivery. Items must be in original, unworn condition, with all tags and packaging intact.
Exclusions: Custom-made or personalized items cannot be returned, as they are tailored specifically to your requirements.
Return Process: To start a return, contact our customer service team via the contact form. Do not send items back independently. We will provide the correct return address and detailed instructions.
Return Shipping: Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method or purchasing shipping insurance to ensure safe delivery. Urban Jacket Thread is not responsible for shipping fees or items lost in transit.
Refunds: Once we receive and inspect your returned item, your refund will be processed to the original payment method. Refunds may take a few business days to appear depending on your bank or payment provider.
Eligibility: Exchanges are available for eligible items within 30 days of delivery. Items must be in original, unworn condition, with all tags and packaging.
Exchange Process: Contact our customer service via the contact form to request an exchange. We will provide instructions for returning the original item and details for receiving the replacement.
Shipping Costs for Exchanges: Customers are responsible for both return and replacement shipping costs. Use a trackable method or shipping insurance, as Urban Jacket Thread is not liable for lost items or shipping fees.
Custom-made orders
Sale items (unless otherwise stated)
If you have any questions, please contact us using our contact form.
Urban Jacket Thread
437 Argyle Rd
East Meadow, NY 11554
United States
+1-239473894
Urban Jacket Thread is a company registered in England and Wales (No. 12391683)
Registered Address: 124 City Road, London, England, EC1V 2NX
VAT: GB342377794
437 Argyle Road
East Meadow
New York, 11554
+12314865509
London Office:
124 City Road,
London, EC1V 2NX
United Kingdom
VAT: GB342377794
support@jacketsthreads.com