You don’t need an account to place an order. Our guest checkout lets you shop securely and quickly, while an account helps track orders if you choose.
You can complete your purchase using PayPal or any major credit card. Our secure, SSL-protected checkout ensures your payment is safe and hassle-free.
We provide Free and Expedited shipping for the USA, UK, and Canada — Free shipping usually takes 8–10 business days, while Expedited delivery arrives in 4–5 days. For international orders, a flat shipping fee applies worldwide.
You can check our detailed size chart to find your ideal fit. If you’re still uncertain, simply select the size you feel is closest or choose “Custom Size” and send us a note at support@urbanjacketthread.com. Our team will guide you to get the perfect measurements for a flawless fit.
To ensure a smooth shopping experience, we allow returns or exchanges on regular orders within 30 days of delivery for a full refund or replacement. Please note that personalized or custom-made jackets are not eligible for return or exchange.
Free Shipping is available only for orders to the USA, UK, and Canada. Other international destinations have standard shipping rates.
If your package hasn’t been delivered by the expected date, simply contact us at support@urbanjacketthread.com and our team will guide you to resolve it quickly.
If you notice any defect in your order, please contact our Customer Care team immediately with your order number, the item name/number, and a brief description of the issue. We will respond within 24 hours and arrange a replacement as quickly as possible.
Your payment may be declined for several reasons:
Incorrect billing details: Ensure that the billing address and phone number match those linked to your payment method.
Credit card limit reached: Check your credit card’s daily or total limit. You may need to reduce your daily spending limit or use a card with a higher limit.
Incorrect card number: Verify that your credit or debit card number is correct and up to date.
Expired card: Make sure your card hasn’t expired. Update your credit/debit card details if needed.
Insufficient PayPal funds: If using PayPal, ensure your account has sufficient balance to complete the payment.
If you continue to face issues, contact Urban Jacket Thread customer support for assistance.
437 Argyle Road
East Meadow
New York, 11554
+12314865509
London Office:
124 City Road,
London, EC1V 2NX
United Kingdom
VAT: GB342377794
support@jacketsthreads.com