Last Updated: 16 March 2026
Thank you for choosing Urban Jacket Thread. We are dedicated to ensuring your order is processed efficiently and delivered on time. Please review our shipping policy below for details on how we manage shipping and delivery.
Order Processing: Most orders are processed within 5–7 business days from the purchase date. Processing may take longer during peak seasons or periods of high order volume.
Custom Orders: Personalized or custom-made items may require extra processing time. We will provide an estimated delivery timeframe for these items at the time of purchase.
Free Shipping: Standard shipping is available, typically taking 3–4 weeks depending on your location.
Flat/Expedited Shipping: For faster delivery, we offer expedited shipping options. Delivery times vary by service and destination. You can select your preferred shipping method during checkout.
International Fulfillment: Some items may be shipped from our overseas warehouses.
We provide both free and flat-rate shipping options to accommodate your needs.
Tracking Information: Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment.
Delivery Issues: If you encounter delays or missing packages, please contact our customer service team via our contact form. We will assist you promptly.
Accuracy: Ensure your shipping address is complete and accurate at the time of purchase. Urban Jacket Thread is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
Address Changes: If you need to update your shipping address, contact us immediately. Please note that address changes cannot be guaranteed once the order is in processing or shipped.
Cancellation Policy: Orders can only be canceled before entering processing or shipping stages. Contact our customer service team immediately if you wish to cancel an order.
External Factors: While we strive to meet our estimated delivery times, delays may occur due to circumstances beyond our control, including weather, carrier issues, or high order volumes. We appreciate your patience and understanding.
All orders are shipped on a Delivery Duty Unpaid (DDU) basis. Any additional duties or charges are the buyer’s responsibility. Please check with your local customs office to confirm applicable fees before purchasing.
If you have any questions, please contact us using our contact form.
Urban Jacket Thread
437 Argyle Rd
East Meadow, NY 11554
United States
+1-239473894
Urban Jacket Thread is a company registered in England and Wales (No. 12391683)
Registered Address: 124 City Road, London, England, EC1V 2NX
VAT: GB342377794
437 Argyle Road
East Meadow
New York, 11554
+12314865509
London Office:
124 City Road,
London, EC1V 2NX
United Kingdom
VAT: GB342377794
support@jacketsthreads.com